Fibermode Limited (“we”, “us”, “our”) are committed to protecting and respecting your privacy. This Policy sets out the basis on which any personal data we hold about you will be processed.
Please ensure you read the below carefully to understand how we will process your data. If you do not agree with our policies, you can choose not to use our services.
By accessing or using our services, you agree to this Policy. This Policy may change from time-to-time. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check periodically for updates.
Fibermode Limited will be responsible for the processing of your information, unless otherwise stated, and for the purposes of the Data Protection Legislation, will be the Data Controller.
This Policy (together with our Terms of Service and Modulr Terms of Service, and any additional terms of use incorporated by reference into the aforementioned terms, together are our “Terms of Use”) applies to your use of:
Fibermode Limited is the controller and is responsible for your personal data (collectively referred to as "Company", "we", "us" or "our" in this Policy).
We have appointed a data protection officer (DPO). If you have any questions about this Policy, please contact them using the details set out below.
Our full details are:
Our complaints handling policy can be viewed here. Should you have concerns or a complaint about your data handling, you have the right to make a complaint at any time to the Information Commissioner's Office, which is the UK regulator for data protection issues.
We keep our privacy policy under regular review. This version was last updated in October 2022. It may change and if it does, these changes will be posted on this page and, where appropriate, notified to you by email or when you next start the App. The new Policy may be displayed on-screen and you may be required to read and accept the changes to continue your use of the App or the Mode Services.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you. You can update some of your details in the App or contact us directly on support@modeapp.com
Our Sites may, from time to time, contain links to and from the websites of our partners, advertisers and affiliates. Please note that these websites and any services that may be accessible through them, may use cookies, web beacons, and other storage technologies to collect or receive information from our website or elsewhere on the internet to provide measurement services and target ads; they have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as Contact and Location Data. We recommend you check these policies before you submit any personal data to these websites or use these services.
We may collect, use, store and transfer different kinds of personal data about you as follows:
We explain these categories of data below.
We do not collect any Special Categories of Personal Data about you, this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
We will collect and process the following data about you:
We use cookies to distinguish you from other users of the App, App Site, the distribution platform (Appstore) or Mode Services and to remember your preferences. This helps us to provide you with a good experience when you use the App or browse any of Our Sites and also allows us to improve the App and Our Sites.
For detailed information on the cookies we use, the purposes for which we use them and how you can exercise your choices regarding our use of your cookies, see our cookie policy.
We will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:
You will find out more here in our as set out in the Glossary section, about the types of lawful basis that we will rely on to process your personal data.
We will only send you direct marketing communications by email or text if we have your consent. You have the right to withdraw that consent at any time by updating the Notifications sections in the App or by contacting us on privacy@modeapp.com
When you consent to providing us with your personal data, you are providing consent to share your personal data with the third parties. We will only share data with third parties in order to provide you with products and services.
We do transfer your personal data outside the UK in order to provide our products and services to you.
All information you provide to us is stored on our secure servers. Any payment transactions are encrypted using Secured Sockets Layer technology.
Where we have given you (or where you have chosen) a passcode that enables you to access certain parts of Our Sites, you are responsible for keeping this password confidential.
We will collect and store personal data on your Device on the Device’s secure enclave (such as passcode).
You should never share login details, passcode, password or provide anyone with access to our biometric information. Mode would never ask you for this type of information. It should be known only to you.
Once we have received your information, we will use strict procedures and security features to try to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way. Any client-related data is contained within Mode’s VPN (virtual private network).
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.
In some circumstances you can ask us to delete your data: see below for further information.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
In the event that you do not use the App for a period of three years then we will treat the account as expired and your personal data may be deleted.
In some events we are required to maintain data for five years but no more than ten years from the end of the business relationship or transaction.
Under certain circumstances you have the following rights under data protection laws in relation to your personal data.
You have the right to:
Consent means processing your personal data where you have signified your agreement by a statement or clear opt-in to processing for a specific purpose. Consent will only be valid if it is a freely given, specific, informed and unambiguous indication of what you want. You can withdraw your consent at any time by contacting us.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative)and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
This notice was last reviewed October 2022.
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